You know I really don't know what to think sometimes about Home Depot. I have mixed feelings about the place. As everyone knows, I worked there for over 2 years. I was decently happy while I was there, but I can tell you that they definitely do not value their employees like they should. In 95% of cases the management would side with the customer. As an employee that was very frustrating.
Now, as a customer, I can appreciate the business model more. I can see how being so customer oriented really benefits Home Depot. In Spring Hill we have the choice to go to either Lowes or Home Depot, as they are only a couple of miles apart. Since I left the Depot I would say that we have frequented the Lowes more often than the Depot. I can only explain this as an quite natural aversion possibly related to the fact that I worked at one. However, I have recently been changing that habit and I think I have realized why.
It seems to me that the big difference between the 2 stores IS the customer service. The people at Lowes are friendly enough, if you seek them out. The people at Home Depot on the other hand seem to go out of their way to find YOU and see if you need help. I used to think that was really corny when I worked there, but I now find that it is what has been drawing me to spend more of my time and money there than at Lowes.
I am not saying that this is the experience in all Depot or Lowes stores, but it has been my experience in Spring Hill. I now only go to Lowes if Home Depot is out of something.
Isn't it interesting how a change in perspective can really change your mind about something.
They still have miles to go when it comes to compensating their employees, but, I don't work there anymore, so whatever. If an employee doesn't like it there, they should do what I did and leave.
Dug up an old Schmuckatelli Co. skull bead...
3 months ago
